Everything you need to know before getting started with Smart Property Systems.
Smart Property Systems is a cloud-based property management platform you access through a web browser, without installation. It supports residential, commercial, and association properties, and works across desktop and mobile devices. The system combines leasing, property management, maintenance, vendor coordination, and financial tracking in one place, so you don't need separate tools.
It replaces multiple disconnected tools with a single system that handles leasing, payments, maintenance, communication, and accounting. Tenants, owners, vendors, and staff each have their own portals, which reduces manual coordination and keeps all data in one place. Automated processes, such as rent collection and transaction recording, reduce time spent on routine tasks.
Yes. The system is designed to guide users through tasks and automate key steps such as leasing workflows and rent collection. Most processes require little or no prior training, as actions are structured and supported within the platform. Support is also available if additional help is needed.
You can start a subscription online. After signing up, your account can be set up either by uploading your own data or with help from the onboarding team, who can prepare your system for use.
Yes. Payment and banking data are encrypted to industry standards, and credit card information is not stored directly in the system.
Your data, and your tenants' data, is not shared with third parties unless required by law.
Support is available via live chat, email, and phone during business hours. In addition, you can request assistance with tasks such as lease setup, payment tracking, or data updates through virtual assistants, billed based on time spent.
The system is continuously monitored, with automatic alerts for issues. Data is stored using secure, redundant cloud infrastructure to prevent loss and maintain availability.
No. The platform is available on a month-to-month basis. Long-term contracts are optional for larger portfolios that want fixed pricing.
No. The system includes a full double-entry accounting setup with automated transaction tracking. Payments made by tenants are recorded automatically, and you can generate reports such as income, expenses, and rent rolls by unit, property, or portfolio.
Yes. You can generate, download, or print accounting and performance reports at any time.
You need to complete a merchant account setup through the built-in application. This includes providing business details and bank information for deposits. Once approved, tenants can pay through their portal using bank transfer or cards, and all payments are automatically recorded in the system and linked to your financial records.
Property data is automatically transferred into a web flyer template. After adding images and editing details, you can activate it, and it will be published online for prospective renters to view and apply.
The platform works with Chrome, Firefox, and Safari. For best performance, use the latest browser version.
Before canceling, you should download your data and reports. Then contact customer support to deactivate your account. If you are on a contract, any remaining balance must be paid before cancellation is completed.
Yes. You can request contact through the website and will be connected with a representative based on your portfolio size.
Our team can help you understand how Smart Property Systems fits your property operations.
